Social Hippos (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We may collect the following types of information when you interact with us:
- Personal Information: Name, email address, phone number, business name, billing details, and other details you voluntarily provide.
- Usage Information: Website activity, IP address, browser type, and device information through cookies and analytics tools.
- Marketing Information: Preferences, feedback, and engagement with our campaigns.
2. How We Collect Your Information
- When you fill out contact forms on our website.
- When you subscribe to our newsletters or updates.
- When you engage with our social media or digital campaigns.
- When you use our services or communicate with us.
- Through cookies and third-party analytics platforms (e.g., Google Analytics, Meta Ads).
3. How We Use Your Information
- Providing and managing our digital marketing services.
- Responding to enquiries and customer support requests.
- Personalising campaigns, advertisements, and website experiences.
- Conducting research and analytics to improve our services.
- Sending newsletters, updates, and promotional content (opt-out anytime).
- Meeting legal and compliance obligations.
4. Sharing of Information
We may share your information with trusted third parties when necessary:
- Service providers (hosting companies, payment processors, analytics tools).
- Marketing platforms (Google, Meta, LinkedIn) to deliver campaigns.
- Legal authorities if required by law.
We do not sell, rent, or trade your personal information.
5. Cookies & Tracking
Our website uses cookies and tracking technologies to enhance browsing experience and measure campaign effectiveness. You can adjust cookie settings through your browser.
6. Data Security
We take reasonable steps to protect your information. While our systems are secure, no online transmission is 100% safe.
7. International Data Transfers
Your data may be processed or stored outside Australia. Where this occurs, we ensure appropriate safeguards are in place.
8. Your Rights
- Request access to your personal information.
- Correct or update your information.
- Opt out of marketing communications.
- Make a complaint if you believe your privacy has been breached.
9. Contact Us
Social Hippos
📍 Level 4/104-108 Church St, Parramatta NSW 2150
📧 info@socialhippos.com
📞 +61 2 8319 3110
10. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website with the updated effective date.